FAQ
What is a hardware wallet?
A dedicated device that keeps private keys offline and signs transactions on the device itself.
How does offline storage work?
Keys are generated and stored on the device. Only signed transactions leave it. [CONFIRM details for your product]
What happens if a device is lost?
Restore access on a new compatible device using your recovery phrase. Anyone with the phrase controls your funds, so store it offline and never share it.
Which cryptocurrencies are supported?
See the Supported Assets page. [CONFIRM list]
How should recovery information be stored?
Write it on paper or metal, offline, in more than one secure place. Never photograph it, type it into a website, or give it to support.
How can customers contact support?
Through the contact page. Support will never ask for your recovery phrase.